Learning Center
Welcome to the Vanco Events Learning Center. This is the place to find useful resources and helpful information while you are using your Vanco Events account. Explore by category or search for what you need. Start expanding your knowledge and don’t forget to share your feedback.
Getting Started
- Passing Fees to Purchasers
- Setting PCCT and Gateway Account Codes for financial reporting
- How to create an event
- Setting up tabled events
- Dashboard
- Setting up a registration event
Customize Event
- Adding emojis to the event name and description ✋😀💃
- Hide ticket availability
- Inserting a video on to the Homepage
- Homepage and images
- Session times
- Custom Forms (Previously Data Collection)
Tickets & Discounts
- Pricing Group Templates
- Ticket style design and customization
- Staff tickets and VIP promotions
- Family and group tickets
- Setting up ticket prices and pricing groups
- Hidden Tickets
Allocated Seating
- Uploading a Venue Template into an existing event
- Creating seating plans
- Venue Templates
- Provide a Floor plan to the customer
- Reserving seats on a seating plan
- Seat Holds
Edit an Event
- Deactivate a Custom Form Question
- Alternative Book Now button text
- Display Session Times in a Calendar during booking
- Edit event name, description or contact details
- Postponing or rescheduling your event
- Cancelling an event or session time
Promote & Share
- Link Vanco Events to your RevTrak Web Store!
- Password Protect
- Private Events
- QR Codes for event URLs
- Promote and share
- Event publication
Manage Bookings
- Permisson to Contact
- Introducing Vanco Events to your community
- Recording offline payments (eg. Cash, invoice, bank transfer etc)
- Looking up a booking and resending tickets
- Resend Tickets Widget
- Moving customer tickets
Reporting
- Available reports
- Accessing Reports
- Attendee List Report
- Create a Custom Report
- Exporting reports to Excel, Numbers or Sheets
- URL Referrer
Scanning Tickets
Box Office
- Box Office Web (USB Card Reader)
- Box Office Web (Stripe)
- Stripe Card Reader Setup
- Activate events for selling in Box Office
- Free Events in Box Office
- Refunding and voiding Box Office sales
Fundraising
- When should I use a Fundraising page?
- Creating and editing a Fundraising page
- Setting a Fundraising Goal
- Adding images to your Fundraising page
- Add terms and conditions to your Fundraising page
- Setting up donation notifications
Gift Certificates
- Creating Gift Certificates
- Gift Certificate Styles
- Promotion Codes for Gift Certificates
- Gift Certificate Notification
- Refunding Gift Certificates
- Editing issued Gift Certificates
Account Settings
User Settings
- Accessing multiple accounts from a single username
- Changing the Account Owner
- Setting up and managing Team Members
- Producer Access
- User Settings: Update your username and password
- Second Factor Authentication