Learning Center
Welcome to the Vanco Events Learning Center. This is the place to find useful resources and helpful information while you are using your Vanco Events account. Explore by category or search for what you need. Start expanding your knowledge and don’t forget to share your feedback.
Getting Started
- Setting PCCT and Gateway Account Codes for financial reporting
- How to create an event
- Setting up tabled events
- Dashboard
- Setting up a registration event
- Creating an online event
Customize Event
- Homepage and images
- Alternative Book Now button text
- Display Session Times in a Calendar during booking
- Inserting a video on to the Homepage
- Adding emojis to the event name and description ✋😀💃
- Custom Forms (Previously Data Collection)
Tickets & Discounts
- Pricing Group Templates
- Ticket style design and customization
- Staff tickets and VIP promotions
- Family and group tickets
- Setting up ticket prices and pricing groups
- Hidden Tickets
Allocated Seating
- Uploading a Venue Template into an existing event
- Creating seating plans
- Venue Templates
- Provide a Floor plan to the customer
- Reserving seats on a seating plan
- Seat Holds
Edit an Event
- Deactivate a Custom Form Question
- Edit event name, description or contact details
- Postponing or rescheduling your event
- Cancelling an event or session time
- Deleting, closing and archiving events
- Event organizer contact details
Promote & Share
- Link Vanco Events to your RevTrak Web Store!
- Password Protect
- Private Events
- QR Codes for event URLs
- Promote and share
- Event publication
Manage Bookings
- Looking up a booking and resending tickets
- Edit a booking
- Moving customer tickets
- Refunding and voiding bookings
- Email buyers (NEW and IMPROVED)
- Booking Notifications
Reporting
- Available reports
- Accessing Reports
- Attendee List Report
- Create a Custom Report
- Exporting reports to Excel, Numbers or Sheets
- URL Referrer
Scanning Tickets
- Vanco Events Scanning App
- Setting up rules for scanning
- Setting up Volunteers for scanning
- Scanning Local vs Real-Time verification
- Scanning for events with multi-day access
- Scanning App: Check-Out All Tickets
Card Present Payments (Mobile POS)
- Box Office Web with Mobile Card Reader
- Payment Terminal Overview
- Getting Started with Your Payment Terminal
- Taking Payments with Vanco Events
- Additional Connection Support
- Network Connection Support and Whitelist Information
Box Office
- Box Office Web with Mobile Card Reader
- Box Office Web (USB Card Reader)
- Activate events for selling in Box Office
- Free Events in Box Office
- Refunding and voiding Box Office sales
- Setting Up Box Office Users
Fundraising
- When should I use a Fundraising page?
- Creating and editing a Fundraising page
- Setting a Fundraising Goal
- Adding images to your Fundraising page
- Add terms and conditions to your Fundraising page
- Setting up donation notifications
Gift Certificates
- Creating Gift Certificates
- Gift Certificate Styles
- Promotion Codes for Gift Certificates
- Gift Certificate Notification
- Refunding Gift Certificates
- Editing issued Gift Certificates
Account Settings
User Settings
- Setting up and managing Team Members
- Accessing multiple accounts from a single username
- Producer User
- Make MFA Mandatory for all Team Members
- Unable to access Authenticator app on log in
- Changing the Account Owner