Should you want to provide a customer access to a specific seat/s, the Seat Holds feature will allow you to hold these seats in a Session and Section for the ticket buyer, ensuring they can't be booked by others. The ticket buyer is then provided with an Access Code for booking. When they enter the code on the homepage, they are taken to those particular seats to complete their booking.
This article covers:
- Use cases
- How it works for the Ticket Buyer
- How to set up Seat Holds
- Editing or removing Seat Holds and their Access Codes
If you are not needing the customer to book their seat, consider using our Reserve Seats option of an more simple approach. See: Reserving Seats on a Seating Plan
How does this feature differ from the standard reserved seats?
Standard reserved seats can only be booked by the event organizer. They are not accessible for the customer that they have been reserved for, allowing them to select and book themselves.
Seats holds not only reserves the seat for the customer, it allows them to access the reserved seats to complete their booking.
Outlined below are a few uses for this feature (not limited to).
Allowing VIPs or special groups to secure their reserved seats
Keep attendance records accurate by not just reserving out seats for VIPs, Staff, Friends and Family etc.
Not only will this ensure they are seated in the correct area/seats and have a ticket issued for entry, it allows you to free up any of the "reserved" seats that don't get booked.
To achieve this, set up a Access Code that has all seats selected for the group you wish to reserve them for. This allows you to share the code with this group, so that they can then choose their seats within the seats put on hold for them.
No payment required for these customers? Provide them with a Promotion Code to discount the ticket price by 100% (see: Promotion Codes and Discounts). You are welcome to use the same code as set for the Access Code.
Moving a booking to accommodated additional attendees
You have a customer that is needing their booking moved so that they can be seated with new attendees they wish to book for. You will be able to move their booking to the desired seats (see: Moving customer tickets) and use the Seat Holds feature to reverse the additional seats they wish to purchase, ensuring that they are not snapped up by other customers before this customer has had a chance to book them.
Season Pass Renewals
Sports clubs using the platform for managing entry to their games, may choose to have an event for the sale of season passes that give the customer entry to all games. If it is a requirement for these members to keep their seat for consecutive seasons, then they could use Seat Holds to facilitate this process, and allow for new season passes to be purchased at the same time.
How Seat Holds Works for the Ticket Buyer
With Seats Holds set up on your event, you will be able to provide your customer with a unique access code that will allow them to access a specific set of seats.
The Ticket Buyer does not have to book all seats that have been assigned to their access code. The access code will simply give them access to the seats set, and they can then choose from those seats to complete their booking.
They can make multiple bookings on the one access code, until the seat allocation on the code is exhausted. Once exhausted, the code will no longer be valid.
If the 'Only allow access code holders to purchase tickets' setting is enabled, then the Book Now button is removed from the Homepage and a Password/Access code field is displayed:
If the 'Only allow access code holders to purchase tickets' setting is not enabled, then both a Book Now button and a Password/Access Code field is present:
The Book Now button will allow those without an access code to book and select seats that have not been assigned in Seat Holds. Seats that have been selected for Seat Holds will show as Unavailable for these customers.
The booking journey for a ticket buyer that has been provide with an access code is outlined below:
- On the homepage of your event the customer will enter the access code that has been provided to them in the Password/Access code field, and click Enter
- The ticket buyer is then take to the ticket selection screen for the Session Time and Section that the seats in the access code has been set to. Here they will need to indicate how many tickets they wish to purchase
They will not be able to select more then the number of seats assign to the access code
- With the tickets selected, the seating plan will appear, displaying only the seats assigned to the access code as available for Booking. From the seats available, the ticket buyer will then select the seats they wish to proceed with booking
- With the seats select, they click Next to be taken to the custom form or check out to complete their booking
How to set up Seat Holds
There is no limit to the number of Access Codes for Seat Holds you can set up.
You will have two options for adding Access Codes Seat Holds:
Add Seat Holds/Access Codes Manually
This allows you to add in an Access Code for Seat Holds one at a time.
To add an Access Code:
Upload a list via csv file
If you have a number of Seat Holds that you wish to add to your event, using the Upload a list (csv) option allows you to upload all in one go.
Step 1: Prepare your csv file
Step 2: Upload your Seat Holds csv file
Having difficulties uploading your csv file? For some help troubleshooting see: Troubleshooting CSV file upload errors
Editing or removing Seat Holds and their Access Code
Once your Seat Holds have been added you will have the option to:
- Edit Seats Holds and their Access Code
- Deactivate Access Codes
- Delete Seat Holds and their Access Codes
Edit Seat Holds and their Access Code
If you have a large list of access codes entered and you need to edit a large number of these, consider using the Download button to have them downloaded to a csv. file. From here you can edit the file, click Delete All in the portal and re-upload the new file with the edited data.