Accepting cash at the door? You now have additional options for managing cash receipts.
This article covers:
Cash Up report
Allow Box office users to quickly print out a cash session report from the box office printer. The report accounts for cash activities at the end of the day, tallies back to any cash float and accounts for any discrepancies.
This feature also enables Event Organizers to select a new viewing option on the Box Office Sales Report to toggle between viewing 'Show total' (existing view) or 'Show all' cashier sessions. This allows you to get a summary of ALL box office operator sessions.
The area will cover:
Enable Cash Up report
To enable this setting for all box office users:
- From the Dashboard, on the side menu, select Box Office then Settings.
- Select Enable cashier to run 'cash up' report.
- Click Save.
How to generate the Cash Up Report
During the session, Box Office users can choose to view their Cash report multiple times without ending their current session. This allows for cash collections and cash count performed by their supervisors. Their cashier session will not end if they are not logged out or select ‘End session and print report’ button.
To generate Cash Up report:
- In the Point of Sale Screen, click on the menu icon in the top left corner.
- Click on Cash Up Session.
- A pop-up display will confirm the cash totals for the operator's session.
- To print a copy of the report, click on End Session and Print Report. This printout can then be included in the submission of the cash receipts.
Report field definitions
- Username: The name linked to the login of the box office operator.
- Starting a Cash up session: The Cash up session will start once the user launches the Point-of-Sale screen from their browser.
- Ending a Cash up session: The Cash up session will only end when the user has logged out or has selected End session and print report button when viewing Box office Cash report.
- Cash Sales: The total in cash sales take by the box office operator.
- Cash Refunds: The total of cash refunds issued by the box office operator.
- Cash Total: The Cash Sales minus the Cash Refunds. Value should match what is in operator's till.
Disable the Cash Received Setting
By default, the Box Office checkout displays a Cash Received field. This field is presented after selecting Cash as a payment type, allowing the operator to enter the value in cash paid by the customer before the operator clicks Complete Booking.
This allows the system to calculate the change due to the customer at completion of sale. It takes the guesswork out for the operator and helps to ensure accurate change is given to the buyer.
However, if you find this step unnecessary for your Box Office operators, and you wish to reduce the number of clicks to complete the transaction, you have the option to disable this feature.
In doing so, the operator will simply click Cash as the payment option to complete the booking.
To disable the Cash Received field:
- From the Dashboard, on the side menu, select Box Office then Settings. Click on Cash sale management.
- De-select the Show change receivable field.
- Click Save.