Over the course of your event, ticket buyers may need to get in touch to ask questions, request changes or raise concerns.
As the event organizer, it is your responsibility to communicate with ticket buyers and respond to queries, including refunds and cancellations, moving bookings, and changing or upgrading tickets.
This article covers:
Contact form
Ticket buyers who need to make contact about an event can do so via the Contact Event Organizer button located on the event homepage and within the customer's confirmation email. Using a contact form maintains the privacy of the organizer's details and helps answer two of the most popular questions when clicked; how to make a booking, and resend tickets purchased before they can ask you a question.
This form is added to your event's homepage by default. It is controlled by the tag [CONTACT_FORM]. This tag must appear at least once on your event homepage.
When a query is submitted, an email will be sent to the address stated at the time of creating your event with the customer's details and questions.
Editing contact information on individual events
The contact form and tags are linked to your event's contact details. To change these details:
- From the left menu, click Dashboard
- Under Manage events overview, click the name of your event
- From the left menu, click Event name and contact under Basic information
- Update the contact details of your event
- Click Save
If entering main organization contact details, please make sure that your reception staff are aware that questions relating to the event and/or the customer's booking are to be handled by them, or passed on to the account holder directly. Referring them to Vanco Events will result in a frustrated ticket buyer, as we refer them back to the event organizer contact listed.
Set a default contact for all events
The Global event settings will allow you to set contact details that automatically apply to all newly created and cloned events.
To set a default contact for events:
- From the left menu, click Dashboard
- Under Events, click on Global event settings
- Scroll down to Default Contact Details, and click the slide to enable Add default contact details
- In the Contact Name, Contact Number and Contact Email fields that appear, enter the contact details you would like to apply to your events
Please note, only Contact Email address is a mandatory field - Click Save
Changes will only apply to new events, existing events will not be affected.
All cloned events will inherit the contact details saved on the Global event settings page.