Setting up ticket prices and pricing groups

When creating a new event you will have the option to add your ticket prices, import a pricing group template, or select a free event.

Ticket prices entered upon Create New Event will then be defined within the Default Pricing Group.

This article covers:

1. Add new or edit existing Ticket Types
2. Adding an additional pricing group
3. Linking pricing groups with session times and sections

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 Add new or edit existing Ticket Types

Ticket types are located within your event's Pricing Group/s. 

A Pricing Group allows you to define your ticket prices, ticket style and promotion (discount) codes, and link them to a particular Session or Section within your event.

Most events will utilize the one pricing group, that contains all Ticket Types and Promotions Codes for the event. This is often seen as the Default Pricing Group.

To add new or edit ticket types to your event:

1. From the left menu, click Dashboard
2. From the Manage events overview, click on your event
3. From the left menu, click Pricing groups (ticket prices), under Ticketing
4. Click on the name of the pricing group you want to edit (usually called the Default Pricing Group, unless you have renamed it)
   
5. Once in your pricing group, you will see the Ticket Types listed for your event
   
   
   • To EDIT an existing Ticket Type: Click on the name of the ticket you wish to edit
   • To Add a new Ticket Type: Click on Add Ticket Type

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Adding a new pricing group

Adding new pricing group allows you to allocate a different set of ticket prices, promotions (discount) codes or ticket styles to particular sessions or sections within your event.

Some examples of when a new pricing group would be required includes:

• Different rates for matinee or preview performances
• Promotions codes that can only be used on particular session times
• Seats vs merchandise sales
• Unique ticket style for options offered
• Cheaper Tuesday shows
• Stalls vs dress circle seating

To set up a new pricing group:

1. From the left menu, click Dashboard
2. From the Manage events overview, click on your event
3. From the left menu, click Pricing groups (ticket prices), under Ticketing
4. Click Add pricing group
5. Give the group a name and click OK
6. Add relevant tickets types, promotion codes and assigned ticket styles

In order for this new Pricing Group to take effect, you will need to assign it to a session and/or section under Pricing Schema.

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Linking pricing groups with session times and sections

The Pricing Schema allows you to assign particular Pricing Groups to the applicable Sessions and/or Sections. It ensures your customers can only select the prices that relate to the sessions and sections they have selected. 

Before you can set a pricing schema, your event will need:

• Sessions and/or Sections
• Pricing groups

Once you have set up these features in your event, you can set the pricing schema by:

1. From the left menu, click Dashboard
2. From the Manage events overview, click on the event 
3. From the left menu, go to Pricing schema (under Ticketing)
4. A table will load, outlining your sessions, sections and the pricing groups assigned to each. Using the drop-down boxes in the Pricing groups column, assign a pricing group to each section and session
5. Click Save

If you have only one ticket option per section or session, it may be easier for your patrons to use ticket prices with Headers and setting Ticket Capacity, especially if you expect them to need to select multiple options in one purchase. This allows patrons to select everything that is required on the one page, rather than moving to the shopping cart and continue booking to complete their transaction.