Vanco Events: Passing Fees to Purchasers
With Vanco Events, you can choose to pass additional fees onto your ticket purchasers. These fees can be customized as a percentage, a flat amount (per ticket or per transaction), or a combination of both.
To set up or modify these fees, please reach out to our support team:
- Phone: 888-717-1996
- Email: support@vancoevents.com
Fee Types:
- Ticket Fee: This fee is applied to each individual ticket purchased. For example, if you set a $1 fee and the customer buys 5 tickets, an additional $5 will be added to their total at checkout.
- Processing Fee: This fee is applied to the total cart value as a per-transaction fee. For example, if you set a $1 fee and the customer buys 5 tickets, an additional $1 will be added to their total at checkout. Note that this fee does not apply to cash transactions processed at the Box Office.
- Fundraiser Fee: This fee applies exclusively to payments made for fundraisers. It does not apply to standard event donations.
Additional Information:
- Purchaser fees can help offset your organization's payment processing and service costs. Because processing costs can vary depending on factors such as payment method and transaction details, Vanco cannot calculate or guarantee a fee amount that will exactly match your processing costs.
- Fee Application: Once purchaser fees are configured, they apply to all events and fundraisers within your Vanco Events account. At this time, fees cannot be enabled or disabled for individual events or fundraisers. If your organization has multiple Vanco Events accounts, each account can be configured with its own purchaser fee structure.
- Free Tickets: No fees will be added to tickets that are marked as free.