Refunding a donation

You have the option to refund a donation in full or refund part of a donation. As the fundraiser, it's important to process all refunds via Vanco Events so that there is a clear audit trail on the payment and the refunds being issued.

Only users with 'Account Owner' and 'Power User' access can issue refunds.

This article is in relation to donations made on Fundraising pages. To learn how to refund donations made during a booking for an event, click here.

 This article will cover:

1. Refunding a donation in full
2. Providing a partial refund on donations
3. Refunded/voided donations on Fundraising reports

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Refund a donation in full

To refund a donation in full:

1. From the left menu, click Dashboard then under Fundraising click Refund a donation
2. To find the donation you wish to refund, you can enter in information in the filters at the top of the page and click Search
3. Tick the box to the left of the donation/s you wish to refund
4. Enter the reason for refunding at the bottom of the page. The reason entered will be included in the refund confirmation email sent to the donor/s
5. Click  Refund
6. Click Confirm in the Confirm refund pop-up box to complete the refund

• It can take 5-10 business days for funds to appear back in the donor's account
• Once you have pressed Confirm you will not be able to cancel or reverse the refund
• It is important to include your refund policy in your terms and conditions

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Partial refund on donations

You have the option of providing a partial refund on a donation value, should you not wish to refund the full value of the donation initially made.

To provide a partial refund on a donation:

1. From the left menu, click Dashboard then under Fundraising click Refund a donation
2. To find the donation you wish to refund, you can enter in information in the filters at the top of the page and click Search
3. Tick the box to the left of the donation you wish to apply the partial refund to
4. Under Amount to be Refunded in the far right of the table, edit the value to be the amount you wish to refund.
   
5. Enter the reason for refunding at the bottom of the page. The reason entered will be included in the refund confirmation email sent to the donor
6. Click Refund
7. Click Confirm in the Confirm refund pop-up box to complete the refund

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 Refunded donations on Fundraising reports

Reports will automatically update to reflect any refunds processed on donations.