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Box Office Web with Mobile Card Reader

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Box Office makes it easy to sell tickets at the door using your Vanco Events account. It works with our mobile WizarPOS terminals to accept card, mobile wallet, and cash payments.

Fully integrated with Vanco Events, Box Office prevents overselling and consolidates all reporting in one place.

This article covers:

Device requirements

To use the Box Office web version, you'll need:

Required Equipment

  • WizarPOS mobile terminal (ordered through Vanco for payment gateway compatibility)

  • Power source

  • Strong Wi-Fi connection (terminal requires a 2.4 GHz network)

  • Wi-Fi-enabled device (computer, laptop, or tablet) to run Box Office and pair with the terminal
    Note: Smartphones are not recommended

User Roles

The following user roles can access Box Office:

  • Account Owner
  • Power User
  • Basic Access User
  • Box Office Manager
  • Box Office User

For more details see:

Box Office fees and charges

The Vanco Events Box Office attracts the same low rate as online sales.

  • Cash sales: purchaser will be assessed a ticket fee (if applicable). NO ConnexPoint fees applied.
  • Card payments: purchaser subjected to ticket fees.  ConnexPoint processing fee applied.
     

Setting up the Card Reader

Attached is the full User Manual that will walk through the setup of the device.  These steps should only need to be completed once.  If you encounter any troubles, please contact Vanco Events support.

  1. Contact your IT department to add firewall configuration and whitelisting.  If your firewalls are blocking these domains, it can cause issues activating the device, receiving updates and lead to performance issues.
  2. Upon receiving the terminal, you'll want to unbox the device, power it on, connect it to WIFI and plug-in to the charger.  Leave the terminal on because the device will need to receive updates.
  3. Click on the DUNNPOS application and enter your Activation Code.
  4. Click the Activate button to start a payment session.  "Ready for Payment" will display.

You will need to connect each terminal to Vanco Events:

  1. Login to your Vanco Events dashboard from desktop/laptop/tablet (https://portal.vancoevents.com/us/dashboard). 
  2. On the left menu under BOX OFFICE, select Point of sale (Box Office Web). 
  3. Click on EFTPOS unpaired in the top-right corner of your screen. 
  4. Add a new Device ID
  5. Enter Device ID in ALL CAPS and click checkmark icon. 
  6. ‘Ready for payment’ will indicate you are ready and can close the pop-up. 
     

Note: it is recommended that you process a live payment prior to ticket sales opening to the public, to identify any setup issues prior to the live event.  Afterwards, you can refund/void these payments.

 

How to process a sale on Box Office Web

There is no need to adjust your booking dates to allow for Box Office sales. You do not need your online sales to be open for booking to process sales in the Box Office. 

For your event to be visible in the Box Office web Point of Sale screen, you do need to have your tickets Availability set to a box office option, see: Activate events for selling in Box Office

To process a sale:

  1. Log in to Vanco Events as a Box Office User, OR
    From your Dashboard on the left side menu, select Box Office then Point of Sale.
  2. Your event activated for Box Office will be listed. Click on the Session Time.
  3. Click on EFTPOS unpaired in the top-right corner of your screen. Select the Device ID and ‘Ready for payment’ will indicate you are ready, and can close the pop-up.
  4. Select the required tickets for the sale, by pressing the green plus button to add tickets or red minus button to remove tickets.
  5. Select one of the three options: Complete Booking; Back to Payment Method; or View Order.
    • If Cash was selected: Enter the cash amount you received in the Cash Received field and click Complete Booking.

      A green checkmark will display to confirm the transaction was successful. You will also be told how much change to provide.
    • If Card is selected: Follow the prompts to complete the payment, by tapping or inserting the credit/debit card. If the transaction was successful, a green checkmark will display.

Important: if this screen appears, you should NOT have the cardholder enter a PIN.  Instead, press OK to bypass the screen.  Entering a PIN at this stage will cause the transaction to fail.

WizarPOS PIN request.png

 

Printing tickets and receipts

To print tickets and receipts in the Box Office you will have the option to print to a thermal printer (for quick prints) or to a regular A4 printer. 

Section covers:

Requirements for printing

Compatible Devices and Browsers

Printing is only compatible when Box Office sales are processed using Chrome as a web browser.

A full list of device requirements can be found above under Device requirements. All devices listed will allow you to utilise the print options.

 

Printer Settings for thermal printers

Should you be using your own thermal printers:

  • Ensure the point of sale device has the correct printer driver installed for your printer
  • Ensure the printer is set to be the default printer for the point of sale device
  • In the Chrome Printer settings, under More Settings, unselect header and footer option
  • You may have to adjust the Printing Preferences set for your printer from your point of sale device to ensure that it prints correctly. Below are the suggested settings:
    • Paper Source = Top Bottom
    • Feed and cut = Page[Feed, Cut]

If you are having difficulties printing the tickets in the correct format after making these changes you may need to consult your printer manual for further instructions.

 

Enable Printing for Box Office sales

To turn on printing in Box Office:

  1. From the Dashboard, on the left side menu select Box Office then Settings.
  2. Click Printing
  3. Select the printer type that matches the printer you are using. 
  4. Select Tickets and/or Receipts.
  5. Click Save and Close

How to print tickets for Box Office sales

With your printer settings applied you will now be able to utilise the Print option when processing a successful transaction via Box Office.

To print tickets sold via the Box Office:

  1. Select the required tickets for the purchase.
  2. Select the payment method and follow the prompts.
  3. Once the payment has been completed, click Print in the shopping cart.
  4. Your browser's print preview will display, click Print

Be sure to have your printer enabled as the default printer for the device. This will avoid your box office staff from having to make this selection in the print preview.

If you are using thermal printer, each ticket issued will include:

  1. Event name 
  2. Venue name and address
  3. Session Time
  4. Ticket type
  5. Section
  6. Seat number (if allocated seating) 
  7. A QR code of validation on the scanning app

    *This ticket style cannot be customized.

If you are using a regular A4 printer, then the ticket will print exactly the same as your online sales. For further details, see: Ticket style design and customization.

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