- Important Note: Please do not uninstall and install the application manually. Please only use DUNNDM application to install updates. No troubleshooting includes manual installation/uninstallation of the application.
CONNECTED TO WIFI BUT NO INTERNET:
When the device is connected to a Wi-Fi network, but has no internet connection, you’ll see the screens below. First, the screen on the left will appear.
WHAT USER SHOULD DO: Once the network is available to the device, connect to the available network/platform by clicking on the “check now” button.
If your Wi-Fi network still doesn’t establish a connection to the internet the screen on the right side will appear. In this case, logout of the existing session, connect to a stable internet connection and login again.
WIFI DISCONNECTED/LOSTCONNECTION:
When the device is not connected to either Wi-Fi, you will see the error below.
WHAT USER SHOULD DO: Click on Open Settings and follow the instructions mentioned in Section 1, Subsection 2: “Ensure Data Connection”.
BYPASSING PIN ENTRY:
When the card is tapped, inserted, or swiped a PIN may be requested by the device.
YOU MUST BYPASS PIN TO PROCEED WITH TRANSACTION
When the card is tapped or inserted or swiped in some cases PIN is requested by the device. To proceed with a transaction, they MUST press the ‘OK’ button as indicated on screen above to move forward without PIN. The device will not accept a PIN at this time.
SLEEP MODE
The device will not go into sleep mode while the DUNNPOS application is running until user presses the power button to close/send application to background.