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FAQ

Welcome to Frequently Asked Questions. This is the place to find quick and helpful responses to the most commonly asked questions from ticket buyers and event organizers.

Patron / Attendees

  • How long before I receive my tickets?
  • I can't locate / haven't received my tickets
  • Can I change or cancel my booking?
  • What if I don't have a printer?
  • Will I get any of those annoying pop-up advertising messages on your site?
  • What about refunds?
See all 12 articles

Event Organizers

  • Troubleshooting CSV file upload errors
  • How can I test what the booking process looks like for the customer?
  • What you need to know with tickets changing to PDF
  • How can I make my event really stand out on my website?
  • Is it possible to sell merchandise and DVDs via Vanco Events?
  • How do we add images to our event?
See all 23 articles
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